Help me explain these sentences!

[binhan_202001]

1. The television advertisement was so effective that customers service representatives had a difficult time ...... with the sudden increase in incoming calls.
(A) holding down
(B) putting through
(C) keeping up
(D) taking over

2. Representatives of this firm must never ...... to high-pressure or deceitful sales tactics, for these only succeed in alienating potential customers.
(A) succumb
(B) resolve
(C) submit
(D) resort

Can you choose the answers and explain these sentences for me? I can't understand the WHOLE 2 sentences.

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[ngoc_diem_131]

1. The television advertisement was so effective that customers service representatives had a difficult time ...... with the sudden increase in incoming calls.
   (A) holding down = to keep people under control or limit their freedom
   (B) putting through = to do what is necessary in order to get a plan or suggestion accepted or approved
   (C) keeping up = to manage to do as much or as well as other people
   (D) taking over = to take control of something

=> I choose C ( keep up with = bắt kịp với, xoay sở kịp với)

1. Representatives of this firm must never ...... to high-pressure or deceitful sales tactics, for these only succeed in alienating potential customers.
   (A) succumb = to stop opposing someone or something that is stronger than you, and allow them to take control.
   (B) resolve = to make a definite decision to do something
   (C) submit = to agree to obey a person, group, set of rules, especially when you have no choice
   (D) resort = to do something bad, extreme, or difficult because you cannot think of any other way to deal with a problem

=> I choose A

[Bear Lac Loi]

I think sales representatives must never use or employ high-pressure or deceitful sales tactics because these tactics only succeed in alienating potential customers. Out of the four choices, I believe the equivalent of "use" or "employ" is "resort to".

And of course, customers should never yield, give up, give in, or succumb to these tactics.

[binhan_202001]

According to the answer key in my book (Developing Skills for the TOEIC Test) the answers are:
1. (C) keeping up
2. (D) resort
But actually I don't get it, because these sentences look like quite complicated with me. Can you translate them into Vietnamese?

[ngoc_diem_131]

1. The television advertisement was so effective that customers service representatives had a difficult time keeping up with the sudden increase in incoming calls.
   -> Quảng cáo trên TV đạt hiểu quả cao đến nỗi các đại diện dịch vụ khách hàng gặp khó khăn trong việc theo kịp số lượng cuộc gọi gia tăng đột biến

1. Representatives of this firm must never resort to high-pressure or deceitful sales tactics, for these only succeed in alienating potential customers.
   -> Đại diện của công ty này không được phép sử dụng các mẹo để tạo áp lực hay lừa gạt trong bán hàng, bởi vì các mẹo đó chỉ gây khó khăn cho khách hàng tiềm năng mà thôi.

[binhan_202001]

Thank ngoc_diem_131. It's very clearly. Now I got them. Thanks for your help!